Account Questions  | Vehicle Repair Claims

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U.S. Auto has partnered with Pep Boys to provide vehicle repair services to our customers. Pep Boys’ mission is to make quality car care simple, convenient and accessible for everyone. Their nationwide footprint of over 1,000 locations makes it easy to find a location near you. Additionally, when your vehicle is serviced at a Pep Boys location for warranty repairs, your $100 Deductible is waived!

What does this partnership mean for you? You will receive:

  • Easy access to a repair facility. With their nationwide footprint, Pep Boys has over 1,000 locations making it easy to find a location near you.

  • Expert automotive technicians. Repairs are completed by experienced and knowledgeable technicians that you can trust.

  • $100 deductible WAIVED. The deductible for service contract and limited warranty repairs is WAIVED when repairs are completed at a Pep Boys location. 

Both the limited warranty and the vehicle service contract are administered by Dealer Owned Warranty Company (DOWC).  If your vehicle needs repair service, please contact DOWC to initiate a claim prior to having repairs completed on your vehicle.

DEALER OWNED WARRANTY COMPANY

Claims: 860.415.4614
Roadside Assistance (Quest): 877.578.3564
Address: P.O. Box 194, Roseland, New Jersey 07068
Website: https://www.dowc.com/
E-mail: claims@dowc.com

*The Pep Boys name and logo are the intellectual property of The Pep Boys - Manny, Moe & Jack LLC

Dealer Owned Warranty Company (DOWC) has a team of claims representatives that will assist with any claim-related questions, including status updates on your claim.

 

Please reach out to a member of their team to file a claim or assistance on your previously reported claim.