Questions about Text-to-Pay
FREQUENTLY ASKED QUESTIONS
1. What if my cell phone is not registered?
Create an online profile using the U.S. Auto Servicing portal myusautopayment.com on or after September 22nd, 2020, to opt-in your number. You can set up the card/account you’d like to use as the payment merchant card. It takes about 5 minutes to complete.
2. What if I do not want to use this service?
Reply STOP to the initial message to opt-out of the service.
3. What if I opted-out of messaging in the past and I don’t receive the message.
Create an online profile using the U.S. Auto Servicing portal myusautopayment.com on or after September 22nd, 2020, to opt-in your number. You can set up the card/account you’d like to use as the payment merchant card. It takes about 5 minutes to complete.
4. What if I want to use other payment channels?
Your preferred method of payment is completely up to you. Text-to-Pay is just another free option available to those customers who want to pay.
5. What if I want to set it up without calling in to customer service?
No call is necessary. You can follow the prompts (below) to register your number safely and securely.
1. Access: myusautopayment.com
2. Create a profile or login using an existing profile.
3. Select the profile settings option
4. Scroll to the bottom of the page to add a new phone number.
5. Add the new phone number
6. Select the down arrow to send an opt-in text message.
7. Once the text is received, follow the prompts to initiate the text to pay option.